Archive for the ‘Knowledgebase’ Category

how to place orders at Excheap.com [video]

Tuesday, May 10th, 2011

[How to] Picture Lesson: checkout procedura – 3 steps to place an order at Excheap

The follow steps will guide you to place your orders.

  1. First of all, you may required to register an account at Excheap.com
  2. After finished your register, click a product you like to go to the product information page
  3. On product information page, click button “Add to Cart” to put the product into your shopping cart
  4. Now, you’ve seen what is in your cart. If you want to checkout, simple click button “checkout” (If you not logged in, it will redirect to login page)

and the checkout prosessing will take you finish the whole purchase.

That’s all. Have Fun!

How to checkout an order at Excheap.com [Back to HOME]

Lesson: checkout procedura – 3 steps to place an order at Excheap

Tuesday, May 10th, 2011

It is easy to buy item at our webshop. This is a lesson on showing how to place orders at Excheap.com
if it’s your first time shipping online, this is a easy understand lesson

Just like any B2C website, you place the order – we ship your item.

Step 1: Sign in your account

Step 2: Add an item into your shopping cart

Step 3: Checkout 1 — Select Shipping Method

Step 4: Checkout 2 — Select Payment Method

Step 5: Checkout Confirmation — Final Step

Video lesson — checkout order on our website

How To Make Bank Transfers – Paying For Excheap Orders By Bank Transfer

Sunday, April 10th, 2011

Payment Methods: How Can I Pay For A Excheap Order?

  • We accept Bank Transfer (i.e. T/T – telegraphic transfer) and Western Union.
  • Other methods of payment are not accepted.
  • All payments must be in full, in advance.
  • No taxes are added by Excheap.

How To Pay For Excheap Orders By Bank Transfer
In these notes “bank transfer” means the same as ‘wire transfer’ or ‘telegraphic transfer’ (T/T). You are instructing your bank to send money to Excheap ‘s account electronically.
STEP 1 – Create an order
In order to make a bank transfer payment for an order, you need to use the online shop system at Excheap.com to place an order.
If you have not already done so, you need to register a Excheap wholesale buying account to be able to login and place orders.
Completing the checkout sequence will save your order (cart contents including shipping fee) and generate an invoice ID / “order number”. (A Excheap order number is a 5-digit number and if you don’t know your number please login to your Excheap account and then go to My Account to view a summary of past orders.)
You need to quote your order number when you make your bank transfer and when you make enquiries about the status of your order.
STEP 2 – Instruct your bank to make the transfer
When you go to your bank you need to give them the following information:

  • The correct total amount to pay.
    Please print your order summary to take to the bank so you can submit the correct amount including shipping.
    You can submit payment in any currency.Banks often charge fees for international transfers. You are responsible for your bank’s fees. It is important that you ask your bank exactly how much they will charge you for the transfer, and add this amount to the remitted total. If you do not add it, the fee will be deducted from the transferred money, and you won’t have paid enough for your order.
  • Add Order Comments:
    your order number,
    – your name / email address,
    – your company name,
    – your delivery address,
    – and any instructions relating to the ordered items such as colours chosen and customs declaration instructions.It will help the bank if you give them the order comments in printed form when you go there to do the transfer.

Please note if you send us money with no order number it may be impossible for us to process your order immediately because we will be unable to match your payment to your order. You must quote your order number with your bank transfer.
Please send the payment in the same currency as your order in Excheap.com – If you are paying in Hong Kong Dollars (HKD) please fax us your transfer confirmation as HSBC does not always notify us of incoming HKD payments.
STEP 3 – After submitting payment
If you have already made a bank payment to our HSBC account as described above, please allow some time for this payment to go through:

  • 2-4 working days for the banks to complete the transaction, depending on the banks;
  • 1 working day for Excheap to process your payment and match it to an order.

You will receive an email from Excheap to confirm that we have begun processing your order for delivery.

If you are sure you have successfully transferred payment, and haven’t received the “processing” notification in five working days, please email or fax us with your order number and full details of your bank transfer we will check up on the order status.

Once your order is in processing, please allow 3-5 days for processing and dispatch depending on items ordered and quantity. If you need to check on your order please open an “My account ” on www.Excheap.com.

Taxes On Imported Goods – please read before ordering

Do I have to pay taxes?
How much will the import tax be?
What about customs duties?
Do you deliver duty paid?

We don’t add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER – In most countries in the world you have to pay taxes on imported goods. That’s life.

Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country.

In any one country the rules are often applied differently in different places, and sometimes rather randomly.

Excheap is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your customs are concerned.

Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.

As such we cannot, and will not, offer advice about taxes in your country.

As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can’t calculate this for you and there is no way to pre pay it. If you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you order goods from us and feel that you’ve been unexpectedly ‘stung’ with taxes at your end, please don’t blame us.

Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), WE ARE MORE THAN HAPPY TO FOLLOW YOUR INSTRUCTIONS regarding labelling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you don’t tell us anything we will just state on the shipping waybill the “China Nominal Retail Value” and the goods will be declared as Samples. In many countries this still means you’re going to have to pay tax to the courier when you sign for the goods.

That is why our overall statement about tax is always as follows:

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Regarding import taxes on products delivered from China, please consult your local tax office. Excheap cannot offer tax advice and accepts no responsibility for tax costs incurred to customers importing our goods from China. If you see statements online by third parties about Excheap products and tax issues, please note these are not endorsed by this company.
*******************************************************************************

If you have feedback or useful information regarding import regulations and taxes in your country, please open a “feedack” support ticket. It will help other Excheap members, and with the information we publish in the Excheap FAQ you will also get a chance to learn more from other business people in your locality.

If you have special instructions for your orders, please always add them to the comments field in the online checkout process. This will ensure that your instructions are followed by our packing/ shipping team. (If we can’t follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)

The Quick Guide To How To Sell By Drop-Shipping

Many Excheap customers asked us what drop-shipping is and how they can start.

Well, that is kind of a big question, but we thought we could try to compress the concept into a few bullet points just to get your thinking started in the right direction!

Step 1: Sign up free for a Excheap wholesale buyer account

Step 2: Research good products by comparing Excheap ‘s products and prices with those available in your local market.

Step 3: To begin with choose ONE good product with good selling potential and order a sample of the product FOR YOURSELF to check the details for yourself and to create your own unique product description and product pictures.

Step 4: List the item on ebay / mercadolivre etc, or your online shop, or your newsletter, or in your local classifieds etc. Make sure your description is accurate and your customers have a realistic expectation of delivery times and possible import taxes they may have to pay on delivery.

Step 5: Once the item is bought, buy the item from us using the online shop and enter your customer’s address for the delivery. For dropship orders we won’t include our company details in the package. You need to provide your customer’s phone number in the order comments for the courier delivery.

Step 6: Once we give you the tracking details, pass on this information to your customer.

Step 7: After the goods arrive, provide any necessary customer support to your customers.

Step 8: Rinse and repeat!

Good luck everyone!

OEM ODM Service

Sunday, April 10th, 2011

Excheap is focusing on continuing development and innovation of High-tech.  In Digital-Monitoring, Video Frequency Communication, Wireless Transmission, Electronic Network Long-range DataTransmission fields, Excheap has invested a number of high quality technical personnel in production and developmentmany, In order to offer the worldwide customers systematical, pertinent and operable professional solutions, Excheap engaged in the newest technology, search and develop new products. Excheap cooperate with outstanding manufacturers, to decrease the cost of production, optimize the quality of the products.

Excheap’s OEM / ODM business service include provision Digital-Products, Memory Canrd and Game Accessories and other related accessories. We supply the designs of product appearance and crust, production, end product assembling, plastic sealing and packaging; besides, providing latest technology support for all kinds of products. Excheap’s services include unified product interface, unified disk surface printing, unified package, and unified users’ manual and after sale service. During long process of cooperation, Excheap has established good relationships with each cooperative partner and signed cooperation protocol with high-tech cooperative partners, which ensure supply price and period of the product and offer clients broad selection margins. During long-term cooperation, Excheap stick to good quality service and flexible cooperation method.

Excheap is longing for growing up jointly with customers, and being partnership with them.

Excheap  regards only customer’s success as her own success

How To Drop-Ship With Excheap

Tuesday, March 29th, 2011

Do you dropship?
Details Of How To Drop-Ship With Excheap

Drop-shipping means your supplier (Excheap) sends goods directly to your customers, but as far as your customers are concerned, they bought the products from you and they have no contact to Excheap.

Excheap allows drop-ship orders for all registered customers.

There are no additional charges.

Just order online in the same way as usual, but add different delivery addresses in “my account” –http://www.excheap.com/address_book.php 

(You can also add a new shipping address on-the-fly during the checkout process.)

You can have as many shipping addresses as you like listed on your Excheap account.

When you order, it will help us if you put “drop-shipping to customer” in the shipping comments. We always check carefully (for fraud prevention) if the shipping address is different to the billing address, so if you are a new drop-shipping customer we may need to email or phone you to verify before processing the order.

We do not include Excheap publicity materials / invoices etc when we send drop ship goods, so it protects your reputation as a seller. They will not know the true source of the goods, and they will not know the price you paid.

The prices shown on the shipping invoice will be different to what your customer paid you. However if your customer asks you can point out that these are values for customs declaration only. In any case a lower price declared helps reduce ad-valorem duty or sales taxes that your customer may have to pay when receiving imported goods in certain countries. Please check about importing / tax regulations before your start drop-ship selling, and always keep your customers informed.

If your customer has technical support issues, or wants to return a product, they will have to discuss this with you first because it’s your account with Excheap.

Please note that if there are import taxes to pay, you usually have to pay this when you receive the goods from the courier. So if you’re dropshipping, that’s your customers who may ‘unexpectedly’ have to pay ‘extra charges’. 

Please note it’s your responsibility as the Excheap buyer / dropship vendor to find out information about taxes and inform your customers. Excheap accepts no responsibility whatsoever for providing tax information relevant to your country, although of course we will do whatever we can to help you minimize the tax burden if you have special packing/ declaration instructions.

Do I have to pay tax?

Tuesday, December 14th, 2010

“Do I have to pay tax on orders I buy at Excheap?”

Maybe. It depends on what country you are receiving the goods in.

Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you’ll need to research what the law and practices are in your country (or shipping destination countries if you are dropshipping internationally).

Please read the following notes for some basic background…

No Sales Tax Charged By Excheap:

  • There are no sales taxes or hidden charges to pay on the China side when you buy at Excheap.com – However, you may need to pay some taxes on your local side when you receive the goods. Please read below for more information.
  • When you buy from China, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

Import Duty and Sales Tax Charged By Your Country:

  • Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.
  • Whatever you order from Excheap, we will send you. We won’t enforce any rules so it’s up to you to make sure that what you are buying is OK to import in your country.
  • Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high,and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.

Declared Value: Packet Value Affects Tax

  • Usually, importing big quantities of goods from overseas is controlled by your country’s customs quite strictly, but smaller quantities can be imported more freely. The definition of “big quantity” and “small quantity” (often defined by a value “threshhold”) varies from country to country.
  • The term “ad valorem” in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as “under-declaring” the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is at your own risk.

Declared Contents: Packet Contents Affect Tax

  • The category of goods you are importing often has an effect on whether you have to pay tax, or how much.
  • Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other, specific restrictions on certain items such as spy cameras and jammers may apply in your country as well – please research that information for your local country.
  • The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is at your own risk.

Tax And Air Mail Packets

  • Typically, taxes are more often / more strictly applied to courier shipments (UPS, FedEx, DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.
  • However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.

How To Pay Import Taxes

  • If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door.
  • On bigger orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments.

Why You Need To Do Your Own Research

  • Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country’s different ports and customs houses. Therefore Excheap cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue.
  • We will always do our best to help you import successfully and profitably. If you have any doubts, simply open a live chat or help ticket with our English-speaking Customer Support Team.
  • Sometimes the importing rules according to your country’s government and customs are not enforced as strictly or consistently as they say. A good way to find out the realities of importing into your country is to begin with a series of smaller orders from Excheap and make careful notes of what (if any) steps you had to go through or charges you had to pay. You may be pleasantly surprised how easy importing is for you.

Who Provides Import Paperwork?

  • In general all the paperwork required for clearing your goods through customs is provided by Excheap. Usually the shipping invoice and courier waybill included with all shipments from Excheap is sufficient.
  • Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.
  • You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.
  • It is your responsibility to confirm the details of the shipping paperwork with Excheap before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.

Tax Liability

  • The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
  • Excheap accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
  • If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to China. In any such cases you, the importer, bear sole responsibility provided no error has been made by Excheap in following your order requirements.

Import Taxes And Dropshipping – Warning

  • Dropshipping means you “sell” goods to an end customer, and Excheap sends the goods directly to your customer without you handling the goods. This means that the end customer is the consignee of the package being sent from China, and this means your customer is also considered to be the “importer” of the goods. Thus, your customer bears full responsibility for importing the goods and paying any applicable taxes, duties, and other charges. Make sure you research the situation and inform your customers clearly in advance!
  • Responsibilities small print:

    – In this system, you as the Dropship Vendor are solely responsible for informing your Dropship Customer about the China origin of the goods, the shipping method, the import declaration used, the import process, any taxes or charges that are likely to be charged or could be charged, and the mechanism for receiving goods and paying applicable charges. You are solely responsible for establishing and communicating whatever delivery terms, warranty, guarantees, or other contracts that you wish to establish with your customers; in these matters Excheap accepts no liability.

    – When dropshipping via eBay selling, Amazon selling, or any similar third party sales platform, you must additionally abide by their terms and conditions for clarifying the delivery/import process for your customers and clearly communicating/advertising your terms before the sale.

    – In an exception case where a Dropship Customer refuses to receive goods, refuses to pay taxes, or otherwise fails to comply with the import process, you as the Dropship Vendor bear full responsibility for resolving the issue directly with your Dropship Customer. In dropship cases Excheap as the Dropship Wholesaler will be deemed to have fulfilled all responsibility for delivering the order, and Excheap will not accept any liability in such cases. In practical terms this means that in such a failed delivery case, you would have to decide whether or not to compensate your customer, but Excheap would not offer you any form of refund.

    – If you consistently fail to inform your customers properly about their import responsibilities, leading to delivery exceptions, we reserve the right to close your account and cancel any outstanding orders.

Getting More Information About Taxes

  • Please undertake your own research about import regulations and taxes in your country. We can offer informal pre-sales advice, but we will not offer any formal advice or guarantees due to this issue being beyond our control.
  • After you have placed your order from Excheap, make sure you get in touch with us to confirm details of any customization that you require for your shipping invoice declarations.
  • After your packets have been sent out from our warehouse, we will stay in touch with you and help you with any further importing process steps.